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Customer
Relationship Management CRM
CRM
is a comprehensive way to manage the relationship with your customers —
including potential customers — for long-lasting and mutual benefit. More
specifically, modern CRM systems enable you to capture information
surrounding customer interactions and integrate it with every
customer-related function and data point.
CRM
applications with this amount of power, flexibility and scalability are
typically the domain of large enterprises.
Salesforce.com’s
“On Demand” CRM solutions put SMBs on a level playing field through their
world beating “no software” architecture. Wherever you have a web browser
you have your CRM data and applications, maximising the potential of your
hard won client and prospect bases.
CRM
Applications include:
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Sales Force
Automation and management
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Marketing and
Campaign Management
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Partner
Relationship Management
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Service and
Support management.
Naturally, salesforce.com fully integrates with the Alcatel Omni PCX for CTI
applications such as screen pops and call logging.
Additionally, because you can fully integrate salesforce.com CRM with your
Blackberry, Treo Palm Pilot or Windows CE device, you can mobilise your
workforce, providing them with seamless access to powerful salesforce.com
CRM application while on the move.
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